Design/Mock Up Policy

All design/mockup art will require a $25 design fee prior to any artwork being created. This deposit is NON-REFUNDABLE if you do not decide to move forward with the order. Pricing estimates are given prior to starting any design work. These are just that, ESTIMATES, and the final price may change based on the final design. In MOST instances, the design fee will be deducted from your purchase price. Exceptions are noted as follows:

Any personalized/custom items with a value of $50 or less will receive an initial mockup and one revision. For additional revisions, the $25 design fee will NOT be applied to your purchase price.

Abandonment of Purchases

Once orders are complete, an email is sent to the customer notifying them and providing instructions on where and when to pick up orders. Please check spam/junk folders as these emails sometimes get booted to there. Orders should be picked up in a timely manner. If you are unable to pick up or wish to have the order shipped, please message or email us to receive a shipping invoice.

Orders that are left for more than 90 days will be donated, resold, or disposed of, as we see fit.

Return Policy


We have a 15-day return policy for any NON CUSTOM ITEMS, which means you have 15 days after receiving your item to request a return.

To start a return, you can contact me at coralrosewoodworks@gmail.com. If your return is accepted due to a problem with the product, I will send you a return shipping label, as well as instructions on how and where to send your package. If your return is accepted for any other reason other than a problem with the product, the customer will be responsible for return shipping. Items sent back to me without first requesting a return will not be accepted. 

You can always contact me for any return questions at coralrosewoodworks@gmail.com.

Damages and issues
Please inspect your order upon arrival and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. This MUST be done within 48 hours of delivery for insurance purposes. 

Custom orders and personalized items cannot be returned. However, if the product is damaged or defective, please contact us immediately so that we can correct the issue. Contact regarding damaged or defective custom items, must be done within 48 hours of delivery.

Unfortunately, we cannot accept returns on sale items or gift cards.

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund, too.